What I like most about this post is it also provides a roadmap for new businesses on how to engage customers/audience and grow community.
TL;DR: 1. Become community oriented, 2. Add "wow factor" to customer service, 3. Focus on creating value, 4. Dare to be creative, 5. Let your customers know you're a fun company
Designer of things, husband, weirdo. Fan of scary movies, loud music, tasteless art, lists. And yes, I prefer to be called Jeffrey.