What I like most about this post is it also provides a roadmap for new businesses on how to engage customers/audience and grow community.
TL;DR: 1. Become community oriented, 2. Add "wow factor" to customer service, 3. Focus on creating value, 4. Dare to be creative, 5. Let your customers know you're a fun company
I'm a designer, a maker of things, a champion of users, a product experience junkie, and a friend to startups. Also, a husband, an avid consumer of scary movies, loud music, tee shirts, and lists. And yes, I prefer to be called Jeffrey.