What I like most about this post is it also provides a roadmap for new businesses on how to engage customers/audience and grow community.
TL;DR: 1. Become community oriented, 2. Add "wow factor" to customer service, 3. Focus on creating value, 4. Dare to be creative, 5. Let your customers know you're a fun company
Some call me a tattooed metal head with an eye for design and a nose for tomfoolery. I call myself a tireless design enthusiast, a champion of users, a designer of products and experiences, an advisor to startups, an avid consumer of food, movies,and tee shirts. A husband, and a maker of things.
You can just call me Jeffrey.