Call meJeffrey

The straw that broke Kalmikoff’s back

It seems, that the panel I was part of at SXSW caused a bit of a stir.

How big a stir? Read through the Twitter comments that streamed in during and after (It was a trending topic for a good 3-4 hours). Near the conclusion of the discussion, I got into an argument with Mike Samson of crowdSPRING. I suppose it was less of an argument, and more of me calling him out on things he said that were said to incite me rather than forward the discussion. Clearly he was successful because I lost my cool.

I won’t apologize for what I said. I don’t feel bad about it. I meant every word, and it all came from a good place.

Unfortunately, I know there were a lot of people in the audience who didn’t understand the genesis of the argument and didn’t understand why I was so passionate in my response to cS’ position on their business model’s proximity to Threadless’.

After the panel, and especially after reading the misconceptions and reactions in the Twitter stream from the panel, I felt it would be best to write a post explaining where that passion came from. We’ve all been worked up over issues that deeply matter to us, and like my dad used to tell me, I’m glad I counted to 10 before writing this post.

Now that its been several days since the panel, the adrenaline and emotion generated has subsided. I’ve realized that writing a post filled with examples of how cS uses comparison to Threadless as a way to prove that they’re not doing anything wrong, or telling people that regardless of what I say, Threadless works on a spec model, is pointless.

It doesn’t exactly take investigative journalism to uncover these facts. Just google “Threadless crowdSPRING”. The reality is nothing that I can say will stop them from comparing themselves to Threadless since they have clearly seen success through the brand association to draw in more designers and companies to their “community.” (why else would they do it so often?)

When it comes to our company I have an insane amount of passion. Yes, Jake and Jacob founded the company, but I have been there from the beginning. I have put my heart and soul into skinnyCorp and its community, and when Threadless or the Threadless’ community is misrepresented, its brings out the fight in me.

I have a huge amount of pride in what we’ve accomplished with Threadless and the benefit that we bring to the design community. Creating more opportunities for the artists in our community to learn, grow and interact is our primary focus. Creating more opportunities for our artists to be printed, and thereby having them see a financial benefit more often, is a huge priority for us. Without our community, there would be no Threadless, and no matter how big we get, or old we are (we are going to be 10 next year!), we know that simple fact, and it drives everything we do and everything we have (and will) become.

When a company comes along that consistently represents themselves as a similar business to Threadless, yet in reality are merely a design marketplace focused on transactions (which creates a highly competitive relationship between it’s so-called design community), I get offended.

Let me be as clear as I can be: Threadless and cS not only are not the same business, we will never be the same business.

Our focuses are different; our goals are not aligned. Much like Etsy, Moo or Flickr, our community drives our business, whereas with cS and marketplaces like it, their business drives their community.

It’s not easy to be a designer these days. It can feel like walking aimlessly through the desert in order to find work. And, unfortunately, for many designers, that means there’s plenty of food for the vultures. I just happen to find it more rewarding to have a company that acts as an oasis. That’s the difference, I suppose. Threadless is a company built by designers, for people that appreciate design, so we do everything in our power to make the designer’s experience the best possible.

The sad thing is no designer (myself included) will ever win an argument about cS as long as they keep the focus on spec work and make it an emotional issue. This is a fact that cS is fully aware of. Don’t forget, their main spokesperson online is a lawyer, and it’s to their advantage that the discussion remains about the emotional process their company uses, not the cut-and-dry mechanics of a marketplace.

I encourage you to check out my friend Micah’s post on this subject. He comes to the table with a non-emotional, non-designer’s perspective and explains why as long as the debate is about spec-work, cS will always win.

And with that, I’m done talking about crowdSPRING. It’s a waste of my time to be focusing on such negativity. It doesnt help Threadless’ community or our business, and there are just too many awesome projects at Threadless for me to be working on. BTW, have you seen Charlie’s latest video? Or our community’s latest designs? Perhaps our latest giveaway through our Twitter account or Facebook page? Sorry, but I cant help but be passionate about what we have going on!

Mar 21 2009
14 comments

Seven days and six nights in Texas’ little blue dot

The last time I went to SXSW was in 2006 and I spoke on a panel with Jake called “Designing for Community with ‘Zero-Advertising’ Brands” which was moderated by Maggie Mason from Adaptive Path. Oddly, a bunch of what I said ended up on this website, which I still think is a little strange.

Anyway, the mistake that was made last time was only spending a couple days there. I feel like I missed out on the “full experience” of being completely immersed in an event that is an important part of the industry I’m in. Not making the same mistake twice, I’m going to be at South By Southwest Interactive this year from March 12-18. I’m also heading down with a pretty awesome cast of characters including Micah Baldwin, Matt Galligan, Heather Capri, Jeremy Tanner, and Andrew Hyde amongst many other from Boulder – as well as some of my skinnyCorp compadres Harper Reed, Dylan Richard and Dustin Hostetler. I’m also pretty stoked to meet up with my friends from online and off, and make some new ones along the way!

OK, self-promotion time. If you’re interested in seeing me speak, I have two events scheduled:

The first is a SX Studio interview at 3:00pm on Saturday, March 14th. I’m being interviewed by TUAW‘s Christina Warren.

The second is a panel at 10am on Sunday, March 15 entitled “Is Spec Work Evil?” which includes myself, David Carson (David Carson Design), Jeremiah Owyang (Forrester), Mike Samson (crowdSPRING) and moderated by Jeff Howe (Wired Magazine).

I plan on attending a large amount of panels and talks, so if you see me around, please say hello! I’ll be the guy with “Jeffrey Kalmikoff” on my badge. If you want to get in touch with me directly, just text “jeffrey” to 50500 to get my contact information and shoot me an email. I’ll have my phone with me at all times, so I’ll do my best to get back with you as quickly as possible. Alternatively, you can DM on Twitter. If you really feel like being a stalker, I’ll be checking in periodically on Brightkite.

Also, you may be able to catch me at any number of BBQ restaurants between panels. As far as I’m concerned, SXSW is what to do while your food is digesting. If you really want to nab some of my time, the lure of a BBQ meal is always a good tactic.

As my friend Justin says… If there is ANYTHING you should take away from the conference, it should be a love handle filled with brisket. Even if you’ve never been to Texas, you’re probably aware that we love 3 things: guns, hating non-Texans and BBQ. I’d consider your trip a failure if you didn’t go home and find dried BBQ sauce in your jacket pocket a week later.

See you in Austin!

Mar 11 2009
5 comments

An open letter to Skittles

UPDATE:
Apparently people jumped the gun and Skittles, in fact, didn’t take their site down, they just moved some things around. Either way, my point remains about understanding the difference between customers and community. Enjoy…

Dear Skittles,

Rough day? To begin, I really hope you saw this coming. It would be insanely irresponsible for Agency.com to not make you aware of the huge potential for “backlash” that you’ve seen in the last day or so. Only, it may make you feel better to know that what you saw wasn’t “backlash”. Backlash is what happens when you change your position in a relationship and that new position has an adverse effect.

The reason this wasn’t backlash is because a relationship between yourself and these people never existed. What you saw was the primal human instinct of testing limits. Without that relationship, people will play nice only for so long, and then they’ll start to see how far they can push it until it’s broken forever. It’s probably a good thing that your new “website” was taken down when it was, because I can assure you that it would have gotten much, much worse.

Here’s some free advice (maybe this is for Agency.com as well if they truly were surprised by this outcome): There’s a significant difference between customers and community. Customers are people who give you money because they like what you have to sell. Community is a group of people who give you their time, energy and loyalty for free because they feel that if your brand was a person, they’d be friends.

While the number of customers you have may sit comfortably in the double-digit millions (maybe triple!), do you have any sense of how many people are part of your core community? That is to say, people who truly care about your brand on a personal level, beyond calling your fruit-flavored morsels their “favorite”. I’m going to throw caution to the wind and guess that number is close to zero.

Don’t get me wrong, I think your company puts out some really amazingly weird and funny advertising and that certainly gets people talking. Unfortunately, by never being part of that conversation you never had a chance to build an ounce of trust with your customers. Building trust-based relationships with your customers are the seeds of growing a community.

The silver lining is that you’re in a good position. People like you. You have a good product. Your customer-facing brand presence through your advertising keeps a positive conversation going. The first step you should be taking is starting to get involved in that conversation. The misstep was putting the cart miles before the horse, though I don’t blame you. However, there’s probably a few people you know that you could throw a shoe at.

Sincerely,

Jeffrey Kalmikoff
Skittles Wild Berry Enthusiast

Mar 04 2009
4 comments
  • Some call me a tattooed metal-head with a mind for innovation, an eye for design and nose for tomfoolery. I call myself a tireless design enthusiast, a lover of community and food, a maker of things. As for you, just call me Jeffrey.
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