The lines to get to the observatory at the Empire State Building are pretty long. This is what I learned from my first trip to the Renegade Handmade store in Chicago, the consignment shop spin-off of the Renegade Craft Fair. I learned this, because this is what the woman who sat at the counter was talking about on the phone while she ignored the four of us. We were walking around the area scoping out spots for our new Kids’ store, and wanted to drop into Renegade Handmade not only to inquire about the area – but to buy stuff. The conversation that she should have been having was with the customer who was trying to get her attention to see what she could do to keep the six prints he wanted to buy from getting wet in the rain. And yes, that customer was me. One of us did buy something, and he managed to get a question in during checkout. The cashier didn’t bother to put the phone down. Nice.
Mostly, I feel bad for the artists who trust Renegade Handmade to be an outlet to sell their goods. I hope they’re not putting all their hand-painted eggs in one hand-woven basket.
4 Comments
That woman at the counter could have been you. You too do eventually miss opportunities to respond in ways you expect from others. I know that you do, because you did.
You are basically not entitled to good service. What makes you think you are? When you pay entrance to Disney Land, you can rightly expect something, the moment you step in. But you didn’t pay entrance to Renegade Handmade store, right? They let you step in for free, and you took that for granted?!
Being aware of mediocre shopping experiences is good, as this will let you create better ones – probably. But like love, or kindness, it is not something you can naturally expect, even if you crave special attentiveness.
Comparing a store to Disneyland doesn’t make any sense. The comparison between the two is the time of transaction. Sure, you expect something from Disneyland after you give them your money, the same way you’d expect to be handed the item you bought after you paid for it. The equivalent would be taking the time to go to Disney Land, and having the person who’s supposed to see you a ticket ignore you. And you’re right – no customer is entitled to good customer service, but in the same respect; no business is entitled to customers.
Hello Guys,
Greetings. Introducing me.
By the way, I am looking for book I ching translated by Kerson Huang. I cannot find those book anywhere. Do you know where I can find those? Thanks
Hello Guys,
Greetings. Introducing me.
By the way, I am looking for book I ching translated by Kerson Huang. I cannot find those book anywhere. Do you know where I can find those? Thanks